Value Hearing welcomes Suneel Maqbool to head our full time Canberra clinic. Suneel trained in the UK and joined Value Hearing in 2019.
Approach to audiologyI enjoy helping people. I do my best to help put people at ease and make them feel comfortable because, sadly, there is still a stigma about wearing hearing aids and there really shouldn’t be. There are so many benefits of wearing hearing aids if you need them and people should be no more concerned about getting them than they are about getting eyeglasses. I’d like to encourage people to stop looking at hearing loss as a fault, but something which naturally occurs, and can be addressed.
What I love about my role
New technology makes hearing aids better and better each year. I think people will be pleasantly surprised at the difference it makes.One of the biggest improvements to hearing aids is how well it helps differentiate speech, along with the accessories that further improve directionality and background noise. And then there are the hearing aids themselves with the very newest able to check heart rate, monitor falls and call for a doctor, etc. Hearing aids are now becoming health monitors and even language translators.
What gives you the most satisfaction in your role?
Special fitting and counselling is my main specialty.I enjoy working with my clients and the culture which is fostered by Value Hearing. Other audiologists back in the UK used to be straight to the point. I like to make it fun and relaxing. I like to start with a joke and do something to make them laugh. Even if the client has bad hearing loss, there is always something we can do to improve the issue.
What’s been the most memorable reaction?
I helped an older Chinese couple in the UK. Their English was limited so their daughter was there to translate. Both had severe hearing loss from a young age. The father was the first to be fitted and he heard properly for the first time, he started to cry and touched my lips because he realised that where the sound was coming from. Then it was the mum’s turn, and they both heard their daughter speak for the first time. It was so wonderful to be part of this precious family moment.Over the next three months they had sessions on how to hear and speak the alphabet and I had the chance to see their progress. I’ll never forget it. It was very emotional.
What has been like working with Christo and rest of the Value Hearing Team?
In the induction with Christo, he emphasised the importance of giving a ‘wow experience’ and this is embedded in me.The induction I had with Value Hearing is the best I’ve ever had in my years in audiology. The support and teamwork from everyone in the company is first rate.
What are your favourite things to do when you’re not at work?
I love cooking. I enjoy cooking Mexican, India, Chinese and English cuisine. I’m now learning Italian cooking and enjoy adding my own touch and blending styles and flavours.
I would like to thank you for your all your help and the ongoing service with my recent purchase of my new hearing aids. The difference in my life has been overwhelming. Your dedication to your job and the thoughtfulness you offer is without doubt remarkable. Your patience and understanding of my hearing loss was very professional and at no stage did you embarrass me. I do appreciate all you have done throughout the process of purchasing my new hearing aids. The after sales service that I have received has also been outstanding. Every visit there has been excitement in your job to make the client feel welcome and to make sure everything is working as it should. Value Hearing has excelled with the hearing aids and with the help of professional staff I now have a better outlook in life. Once again I would like to thank you for caring and doing a fantastic job Ashley G.