Appointment Types & Services

Hearing Aid Assessment

• Look in your ears using video otoscopy
• A comprehensive case history, so the clinican has a detailed understanding of your needs.
• A comprehensive assessment to determine the potential cause of your hearing loss.
• Speech in quiet testing, to determine your maximum speech understanding with amplification.
• Speech in Noise testing (English) to determine how much help you really need in noise once your hearing is amplified.
• A thorough explanation of your hearing ability.
• The possibility of an on the spot trial with the most suitable solution (if stock available).
• An empowering experience designed to inform you and have a detailed understanding of your hearing and possible solutions.
• Appropriate referral if other medical solutions suits you better.
• Only available to self-funded individuals over the age of 26.

Hearing Aid Second Opinion (Free). Available in-person or via telehealth

• Look in your ears using video otoscopy (in-person)
• A comprehensive case history, so the clinican has a detailed understanding of your needs.
• We'll look at the results you supply and may do a few tests (if in-person) to fill in any gaps in our understanding at no charge.
• The possibility of an on-the-spot experience with the most suitable solution (if stock is available and the appointment is attended in person).
• Appropriate referral if other medical solutions suits you better.
• Only available to self-funded individuals over the age of 26.

Quick Hearing Check

• Look in your ears using video otoscopy
• Discover if you have hearing loss or not
• Understand your hearing in noise ability

Pensioner initial appointment

• We'll need to relocate your government file before we can start the appointment
• We'll lok at your government records, if any, up to this point and determine the next steps.
• This may include testing as per our Hearing Aid assessments steps above or
• We may simply see if we can help you do better with your current goverment supplied solution.
• Any charges related to this appointment will be claimed directly from government

Tinnitus Assessment - $270

• We'll have a discussion with you to understand your medical background as well as how your tinnitus affects you in daily life.
• We'll look in your ears to rule out any obvious causes of the tinnitus.
• We'll do a comprehensive test work up to check your auditory system and discover potential issues that may be contributing to your tinnitus.
• We'll explain the results and discuss the possible mechanisms that may be causing your tinnitus.
• We'll give you some actionable strategies that may help you better cope with your tinnitus.
• We'll make further referrals as required to further guide you.

Diagnostic Assessment - $200

• We'll have a discussion with you to understand your medical background.
• We'll look in your ears to rule out any obvious medical issues.
• We will do comprehensive testing to assesses your auditory system to discover any medically concerning issues to report on.
• We'll explain the results with you and discuss your next steps.
• We'll produce and send off a detailed medical report about our findings back to the referring doctor.
• We'll make further recommendations to the referring doctor as required.

Purchased elsewhere hearing aid adjustment - $300 - $1,000

• We'll have a detailed discussion with you to understand your hearing history and hearing aid issues.
• We'll look in your ears to rule out any obvious issues
• We'll do a comprehensive test to understand your hearing loss and gain clarity on how much potential benefit hearing aids should be able to deliver.
• We'll explain the results with you and discuss your next steps.
• We'll re-adjust your current hearing aids if possible or send them off for repair, should they require servicing.
• We'll follow-up with another appointment to check if any changes we've made are delivering a better outcome than before.

Wax Removal

Hearing Aid Discussion - Free

• Look in your ears using video otoscopy
• Recheck your hearing
• Understand if you might do better with new technology
• Trial the latest technology to determine potential benefit
• Adjustments to existing hearing aids may be an additional cost depending on aftercare

Follow-up Appointment - FREE

• Look in your ears using video otoscopy
• Your hearing aid will be readjusted to suit your needs
• We'll revisited hearing aid management and care as required.
• Counseling and training as required.
• We'll check your hearing aid usage and advise on changes you may want to consider.

Clean and Check Appointment

• Check the condition of your hearing solution and make minor in-house repairs
• Look in your ears using video otoscopy
• Recheck your hearing
• Read our your hearing aids and check performance and settings
• Make changes are required
• Loan aids available should your solution require manufacturer care
• Charges may apply based on your aftercare and warranty status

Help/ Adjust Appointment

• Look in your ears using video otoscopy
• The clinician will spend up to 30 minutes troubleshooting and correcting the issue
• Charges may apply depending on warranty and aftercare status
• Loan aids available should your hearing aids require repair

End of Warranty Recall - FREE

• We'll check your hearing aids
• Take note of any issues you are having
• We'll send your hearing aids away for a service while under warranty (if applicable)
• We'll set up some loan aids, so you can continue hearing well, while your hearing aids are being serviced.
• This is a complimentary appointment.