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    Our Services

    Quick Hearing Check

    Is it time to consider upgrading your existing Hearing Solution? 
    This complimentary appointment is for you. 

    • Look in your ears using video otoscopy
    • Discover if you have hearing loss or not
    • Understand your hearing in noise ability
    • Receive a take away report for future reference
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    Hearing Aid Assessment

    Do you have a hearing loss and are in need of hearing aids? This COMPLIMENTARY 90 minute assessment will help you find your ideal solution quickly.

    • Look in your ears using video otoscopy
    • A comprehensive case history, so the clinican has a detailed understanding of your needs.
    • A comprehensive assessment to determine the potential cause of your hearing loss.
    • Speech in quiet testing, to determine your maximum speech understanding with amplification.
    • Speech in Noise testing (English) to determine how much help you really need in noise once your hearing is amplified.
    • A thorough explanation of your hearing ability.
    • The possibility of an on the spot trial with the most suitable solution (if stock available).
    • An empowering experience designed to inform you and have a detailed understanding of your hearing and possible solutions.
    • Appropriate referral if other medical solutions suits you better.
    • Only available to self-funded individuals over the age of 26.
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    Hearing Aid Discussion

    Have you had a recent comprehensive hearing assessments with results on hand and just wish to discuss your options with us? This COMPLIMENTARY 60 minute discussion will help you find your ideal solution quickly.

    • Look in your ears using video otoscopy
    • A comprehensive case history, so the clinican has a detailed understanding of your needs.
    • We'll look at the results you supply and may do a few tests to fill in any gaps in our understanding at no charge.
    • The possibility of an on the spot trial with the most suitable solution (if stock available).
    • Appropriate referral if other medical solutions suits you better.
    • Only available to self-funded individuals over the age of 26.
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    Pensioner initial appointment

    Are you on the pension or hold a DVA card for hearing loss? By booking this initial appointment we can help youy determine what your next steps towards better hearing might be.

    • We'll need to relocate your government file before we can start the appointment
    • We'll lok at your government records, if any, up to this point and determine the next steps.
    • This may include testing as per our Hearing Aid assessments steps above or
    • We may simply see if we can help you do better with your current goverment supplied solution.
    • Any charges related to this appointment will be claimed directly from government
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    Tinnitus Assessment

    Is your hearing ok, but the ringing in your ears is causing you some concern? This appointment helps you better understand your tinnitus and will result in some helpful strategies to better understand your tinnitus and what to do about it.

    • We'll have a discussion with you to understand your medical background as well as how your tinnitus affects you in daily life.
    • We'll look in your ears to rule out any obvious causes of the tinnitus.
    • We'll do a comprehensive test work up to check your auditory system and discover potential issues that may be contributing to your tinnitus.
    • We'll explain the results and discuss the possible mechanisms that may be causing your tinnitus.
    • We'll give you some actionable strategies that may help you better cope with your tinnitus.
    • We'll make further referrals as required to further guide you.
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    Purchased elsehwere hearing aid adjustment

    Do you already own hearing aids purchased elsewhere, but need them optimised? This appointment allows us to gain a thorough understanding of your hearing aid optimise your existing hearing solution, not obtained from Value Hearing

    • We'll have a detailed discussion with you to understand your hearing history and hearing aid issues.
    • We'll look in your ears to rule out any obvious issues
    • We'll do a comprehensive test to understand your hearing loss and gain clarity on how much potential benefit hearing aids should be able to deliver.
    • We'll explain the results with you and discuss your next steps.
    • We'll re-adjust your current hearing aids if possible or send them off for repair, shoudldthey require servicing.
    • We'll follow-up with another appointment to check if any changes we've made are delivering a better outcome than before.
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    Diagnostic Assessment

    Have you been referred by your doctor to investigate your hearing medically? This appointment results in a medical report being sent back to the referring doctor.

    • We'll have a discussion with you to understand your medical background.
    • We'll look in your ears to rule out any obvious medical issues.
    • We'll do a comprehensive test work up to check your auditory system to discover any medical concerning issues to report on.
    • We'll explain the results with you and discuss your next steps.
    • We'll produce and send off a detailed medical report about our findings back to the referring doctor.
    • We'll make further recommendations to the referring doctor as required.
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    Hearing Aid Discussion

    Is it time to consider upgrading your existing Hearing Solution? This complimentary appointment is for you.

    • Look in your ears using video otoscopy
    • Recheck your hearing
    • Understand if you might do better with new technology
    • Trial the latest technology to determine potential benefit
    • Adjustments to existing hearing aids may be an additional cost depending on aftercare
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    Follow-up Appointment

    Have you recently been fitted (last 60 days) with us and need some tweaks to improve your solution?

    • Look in your ears using video otoscopy
    • Your hearing aid will be readjusted to suit your needs
    • We'll revisited hearing aid management and care as required.
    • Counseling and training as required.
    • We'll check your hearing aid usage and advise on changes you may want to consider.
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    Clean and Check Appointment

    Did you receive a recall to have your hearing aids checked or has it been more than 6 months since you last saw us?

    • Check the condition of your hearing solution and make minor in-house repairs
    • Look in your ears using video otoscopy
    • Recheck your hearing
    • Read our your hearing aids and check performance and settings
    • Make changes are required
    • Loan aids available should your solution require manufacturer care
    • Charges may apply based on your aftercare and warranty status
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    Help/ Adjust Appointment

    Are you having specific issues with your Value Hearing supplied solution?

    • Look in your ears using video otoscopy
    • The clinician will spend up to 30 minutes troubleshooting and correcting the issue
    • Charges may apply depending on warranty and aftercare status
    • Loan aids available should your hearing aids require repair
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    End of Warranty Recall

    Did you receive a message from us that your hearing aid warranty is about to expire? We'll get your solution serviced for you.

    • We'll check your hearing aids
    • Take note of any issues you are having
    • We'll send your hearing aids away for a service while under warranty (if applicable)
    • We'll set up some loan aids, so you can continue hearing well, while your hearing aids are being serviced.
    • This is a complimentary appointment.
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