Eligibility: The competing quote must be from an Australian-based clinic that offers face-to-face visits and is located within a 200km radius of the customer's location. The quote must include the cost of the hearing aid, fitting, and a similar level of aftercare. The product must be identical (same brand, model, and features) and in stock at the competitor's store. The Price Beat Guarantee only applies to the total cost quoted for the hearing aid, including fitting and aftercare. It does not extend to any additional services or products not included in the original hearing aid quote.
Verification: Customers must provide a valid written quote or a link to an online price from the competitor. Value Hearing reserves the right to verify the price, availability of the competing product, and location of the competitor.
Price Beat: If the competing quote meets these conditions, Value Hearing will beat it by 5% by offering an equivalent aftercare package that best matches the quoted care. The final price will be determined after deducting 5% from the competitor's price.
Profitability: Value Hearing reserves the right to refuse a price beat if it would result in a loss for our business. The decision to match or beat a price is at the sole discretion of Value Hearing.
Exclusions: This guarantee does not apply to quotes obtained from online marketplaces, auction sites, wholesale distributors, clearance or closing down sales, second-hand hearing aids, bulk purchase discounts, or quotes from clinics that do not offer face-to-face visits or are located more than 200km away from the customer.
Limitations: The Price Beat Guarantee cannot be used in conjunction with any other offer or discount from Value Hearing. The guarantee is limited to one price beat per product, per customer. Financing may not be available on price beat quotes.
Price Beat Gaming: Value Hearing reserves the right to refuse a price beat request if we believe that it is part of a strategy to play us off against another retailer with a price beat policy. This includes, but is not limited to, situations where a customer presents a quote from another retailer that has already beaten our price.
Changes to the Guarantee: Value Hearing reserves the right to amend or terminate the Price Beat Guarantee at any time without prior notice.
By requesting a price beat, customers agree to these terms and conditions.