Our Video Testimonials
After first attending 3 different hearing clinics I discovered your company online. I was amazed at the comprehensiveness of your initial test. You then explained in detail how hearing works and put a camera in my hear so I could have a look around.
The last clinic I had attended was a well-known not for profit organisation that had recommend a top of the range Phonak model at a cost of over $9,000. You explained that with my straight forward hearing loss a mid-range aid would do the job just as well, a saving to me of over $4,000. That was 3 years ago.
I chose the after care package and been wonderfully looked after by your Perth staff. Unfortunately well-meaning doctors are still sending pensioner patients to high cost hearing centres where they pay far too much and don’t get the personal level of service that your company provides.
I can’t thank you enough for providing an cost effective alternative to the mainstream hearing clinics.
Brian G – Perth
I contacted Value Hearing for a hearing assessment at age 75 because I realised that I was not hearing music as brightly as 10 years earlier. My wife has worn hearing aids for about 10 years, first Oticon and then Resound from two different companies with multiple hearing centre outlets around Melbourne. She received a cursory free hearing test and was recommended into top end aids by the audiologist. Her hearing loss is low to moderate with no abnormalities. Having accompanied my wife during her audiologist visits, I was unsure what I would get from Value Hearing. My research on hearing aids had established that prices in Australia were up to 3 times overseas prices and that I would need to bargain strongly to get a fair deal. I thought that for music fidelity, the Signia 7 Primax Cellion would be a good choice (based on reviews) and was prepared to buy the top of the range thinking that the higher the technology level, the better the result.
The first contact with Value Hearing was with the owner Christo Fourie. He gave me a quote to supply the Signia aids but said they were not the best choice for music fidelity. Christo has a comprehensive knowledge of hearing aid technology and gave convincing reasons for his opinion. Be aware that it is impossible find technical information about hearing aids on the web. Technical data is only provided to audiologists when requested by them.
My first appointment with Value Hearing lasted 90 minutes versus the 30 minute tests that my wife had received. I felt I had been treated professionally and that all aspects of my hearing had been tested. My audiogram revealed that my hearing was satisfactory in the normal speech range but dropped off in the higher frequencies explaining why my music fidelity was suffering. A report was sent to my GP with my consent.
Then the surprise!
The Value Hearing audiologist (Michael) recommended that for my hearing, the top of the range aids would be an over kill and that the lowest cost entry point aids would be appropriate. He fitted me with his recommendation and told me to return them for full refund or upgrade to a higher model if I was not happy. Needles to say I still have them 5 months later and have spent one third of my initial budget. Music now sounds like it used to and I can hear much better in noisy situations.
Value Hearing pride themselves in recommending the best price performance aids for their patients hearing condition. They do not over sell. Everything is clearly explained and you feel you can trust them. I did not intend to buy at my first appointment, but found no reason not to. I did not have to barter on price.
Value Hearing has my absolute recommendation.
As you know I have had some bad experiences with other hearing aid specialists, as I have had hearing problems for many years. I also was shocked to learn that you don’t have to be a qualified audiologist to conduct hearing tests.
When I came to you. I gave you my hearing aid, and asked what do you charge for it, and it was nearly half the price.
Every time I come to your Perth branch, I am warmly greeted by my name, which is touching. All your girls (am I allowed to say this, or should I say persons) are such a delight to talk to. Your qualified audiologists are so caring. Apart from the extensive tests, then they ask about your lifestyle, so they can recommend the best hearing aid suited to you.
So not only are you the cheapest, the service is nothing like I have ever experience, your staff really care about me.
I know you will go from strength to strength.
Thank you for your interesting news-letter. It was great to read your progress from very humble beginnings and the battle that you have had along the way with the major companies and suppliers. (they should be in jail!) Having worked overseas for a number of years, I was fully aware of the treacherous rip-off being foisted on Australians who needed hearing assistance – until I read some of your client stories on the net and made contact with your company.
I have been a client for near four years now and can only complement you and your staff for the honest and helpful assistance always provided me.
My new Oticon hearing aids are a huge advance on my earlier aids, especially the I-phone direct link. It works superbly – the only issue is the gawking of onlookers when you answer the phone, with no apparent link to your ears!
Thanks again for your help.
To the team at Value Hearing Melbourne
In times of crisis and turmoil to have been supported with so much compassion and empathy by this team has just renewed my faith in service. From the beautiful lady we spoke to on the phone (I think it was marg?) who arranged our immediate appointment with such care and concern, to the wonderful audiologist Michael who took such particular care with our Dad, we cannot thank you enough or recommend you enough for your outstanding professionalism, but even more so for your real empathy for our family. Dad’s positivity and quality of life has returned, my mum as unwell as she is can now look forward to sometime returning home and knowing she will be heard. I really can’t find enough words to convey our appreciation and our thanks to each and everyone of you. May you continue to prosper knowing that you are servicing an industry the way it should be serviced. Your outstanding commitment should be experienced and replicated. Thank you, thank you, thank you from our family.
Ambrose, Kay, Lorelle and the 7 other siblings!